Notification

No. 1/2019

________________________________________ 

Date : 31 January 2019 

Re: ACTION REQUIRED for FBL Claims up to 31 December 2018 

Dear Sellers,  

In line with our commitment to provide a better and more streamlined FBL experience, we will launch a new FBL Claims Module in March 2019.  

This new FBL Claims Module can be accessed within BMS (where you can currently view and manage your FBL inventory) and will apply to all claims arising from 1 January 2019 onwards.

The key features of this new FBL Claims Module are:  

· Generating reports of any lost or damaged inventory in our FBL warehouse;  

· Automating claims for lost or damaged inventory based on the reports, without going through PSC or manually filling in claim forms;  

· Streamlining the reconciliation and resolution process of any disputed FBL claims.  

What do you need to do now? 

Please go to your BMS inventory balance and notify us if you have any claims for lost or damaged inventory for the period up to 31 December 2018 (inclusive). All claims must be made by 8 March 2019. Claims are to be made by completing the attached form and sending it to the following dedicated email addresses for
your respective markets:  

Thailand: th_fblclaims@lazada.co.th 

Claim Form : Click

PLEASE NOTE THAT if we do not receive your claim for lost or damaged inventory by 8 March 2019, you will be deemed to have waived all un-notified claims up to 31 December 2018. We will not be able to accept or process any claims for inventory loss or damage prior to 1 January 2019 once the new FBL Claims Module is launched.  

Coming up in February 2019,

we will be conducting webinars and/or seller training sessions to get you acquainted with the new FBL Claims Module. We will also be sending you an updated set of terms and conditions applicable to FBL (including the new FBL Claims Module), which will replace the current FBL terms in your respective seller agreements.  

Best Regards,

FBL Team